ONE MARKET, ONE REGULATION, ONE SKY SOLUTIONS
The airline’s one source solution to manage passenger claims

What we do

ABOUT US

One Sky Solutions (OSS) provides a comprehensive claims management system for both EU261 and Montreal Convention related passenger claims, which increases efficiency, lowers costs for the airline, and improves customer loyalty. We handle both pre-court claims (where there is no legal claim filed) and court claims (where a passenger or claims management company (CMC) has already filed a legal action against the airline.
VIEW OSS PROCESS FOR MANAGING EU261 CLAIMS ›
Our proprietary software, the OSS Platform, enables the airline to send all claims through an airline specific portal and these claims are managed through our call centre (for pre-court claims) or our network of specialised national law firms (OSS Member Firms) for litigation and court settlements.
Why choose us?
Single point of contact
Airline sends all claims to one entity and work is coordinated by OSS
Simple and transparent
Using a software platform to link airlines to law firms in all major EU jurisdictions
Full cycle accountability
OSS software tracks and monitors each claim until resolved
Customer interface
Availability of a ‘White Label’ call centre for direct customer contact
WATCH THE VIDEO
JIM CALLAGHAN
CEO
ALESSIA SCORTINI
Operations Manager

OUR SERVICE

The OSS Service provides several benefits to users by taking advantage of the synergies from a network of law firms operating on a single smart system, which is radically different from how firms are currently tackling this problem.
REDUCED
COST
  • Zero synergies between external legal providers
  • Additional costs of dealing with CMCs/claimants lawyers
WITH OSS MODEL
  • Substantial cost savings due to system synergies
  • Cuts out the “middle man“ and associated costs
MONITORED
QUALITY STANDARDS
  • External counsels working on their own local platforms
  • No comparable feedback or reporting
WITH OSS MODEL
  • All firms working on the same platform
  • Standard feedback and reporting
DATA
INTELLIGENCE
  • Delayed and partial information via emails and spreadsheets, with long processing times
WITH OSS MODEL
  • One direct access for monitoring the status of claims, statistics, financial exposure and many more statistics for all countries in real time
KNOWLEDGE
SHARING
  • External counsels reporting successful cases via a nonstructured procedure
  • No information sharing between external counsels
WITH OSS MODEL
  • A structured case law database with live updates from external counsels
  • Streamlined news section and alerts incorporated into the Software
IMPROVED
CUSTOMER LOYALTY
  • Long delays in processing claims annoys passengers
  • CMCs intervening between customer and airline
WITH OSS MODEL
  • Quick, efficient processing of claims
  • Ability to deal directly with the passenger
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BENEFITS

OUR PARTNERS

OSS has partnered with leading experts in EU261 case management in the main EU jurisdictions. These partners have access to the OSS Platform and can therefore record and monitor all cases on one system, as well as share their expertise and cases from their jurisdictions with other OSS Member Firms.
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DATE
24.10.20
TIME
15:57 PM
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