Industry Sectors.
Airlines &
Travel
Managing high volumes of passenger claims with precision and efficiency
PALM is already trusted by several major European airlines to manage mass litigation arising from passenger rights claims and travel disruptions. Designed to centralize case handling, automate workflows, and ensure collaboration across jurisdictions, PALM allows legal teams and customer service departments to reduce manual work, control costs, and make data-driven decisions in real time.
Retail &
E-commerce
Turning customer disputes into streamlined workflows
In the fast-paced world of retail and e-commerce, high volumes of customer complaints, returns, and refund disputes can overwhelm legal teams. PALM transforms fragmented processes into structured, trackable workflows, automating repetitive tasks and giving full visibility into trends. The result? Faster resolution times, better customer experiences, and lower operational costs.
Banking
(Debt Recovery)
Simplifying large-scale debt recovery operations
Banks often face the challenge of managing thousands of debt recovery cases simultaneously. PALM provides a centralized platform to track, prioritize, and process these files efficiently. With customizable templates, automated document generation, and integration capabilities, PALM helps financial institutions reduce human error, ensure compliance, and accelerate recoveries—without overburdening internal teams.
Financial Services
Navigating regulatory complexity and customer disputes at scale
From mis-selling claims to contractual disputes, financial services providers must handle large volumes of sensitive and legally complex cases. PALM enables firms to systematize the intake, evaluation, and resolution of such cases with full traceability and compliance oversight. Modular and highly customizable, PALM adapts to evolving regulations while improving consistency and transparency in legal operations.
Telco &
Broadcasting
Managing service-related claims with clarity and control
Telecom providers face a constant stream of customer disputes—ranging from billing complaints to service quality issues. PALM centralizes the entire claims management process, from first contact to resolution, ensuring faster turnaround times, standardized legal responses, and better communication with external counsel. This improves regulatory compliance and enhances customer trust.
Utilities
Streamlining dispute resolution and regulatory case management
Utility companies often face high volumes of customer complaints, billing disputes, and regulatory investigations—across electricity, gas, and water services. PALM provides a centralized and automated solution to manage these cases efficiently, ensuring traceability, compliance, and timely resolution. By reducing manual handling and enabling real-time collaboration between legal, compliance, and customer service teams, PALM helps utilities respond faster, minimize risk, and improve service quality under regulatory pressure.
Other Industries
A flexible solution for any high-volume legal process
Whatever your industry, if your organization deals with high volumes of recurring legal claims or complaints, PALM offers a tailored solution.
As an internally developed and proprietary platform, PALM is highly adaptable and fully customizable to meet the unique requirements of each client.
Its modular architecture and scalable workflows are designed to align with your operational structure, turning legal complexity into manageable, measurable, and streamlined processes.
