Solutions.
One Sky Solutions offers a comprehensive claim management solution designed to meet the challenges of handling high-volume consumer claims across Europe—a region where, despite being a single market, regulatory frameworks and legal practices vary significantly from country to country.
PALM, our automated case management platform, allows companies to centralize all consumer claims within one system, ensuring efficient processing and complete visibility over both pre-litigation and in-court case outcomes and related costs.
This innovative digital platform is integrated with our network of leading law firms, operating across 24 European countries and in Israel, ensuring that each claim is managed with jurisdiction-specific expertise and full procedural alignment.
With One Sky Solutions, our clients benefit not only from innovative legal technology, but also from access to a network of trusted legal partners working together to deliver excellence.
Through PALM, our automated case management platform, companies can manage consumer claims in a centralized environment, enabling early assessment and resolution before legal escalation.
The system allows users to track claim status, communicate with legal partners in real time, and manage payments securely within the same platform.
Integrated analytics highlight patterns in claim types, outcomes, and costs, supporting data-driven decisions that reduce expenses, speed up resolution and enhance customer satisfaction.
By combining automation, transparency, and jurisdiction-specific legal expertise, PALM transforms pre-court claim handling into a strategic opportunity by reducing risk while maintaining control over large volumes of cross-border disputes.
One Sky Solutions offers a fully integrated cross-border litigation management service, supported by our proprietary platform, PALM. This digital infrastructure centralises case information, automates workflows, and ensures seamless coordination between in-house teams and external legal counsel throughout Europe.
Clients benefit from a single point of contact for all litigation-related matters, regardless of where the claim arises. Our legal partners, equipped with jurisdiction-specific expertise and connected through the platform, collaborate in real time to deliver consistent strategy, reduce delays, and maximise the chances of success.
Thanks to high levels of automation and centralised management, OSS simplifies the complexity of cross-border litigation, turning fragmented legal processes into a streamlined, efficient and cost-effective service.
At the core of One Sky Solutions’ approach is the automation of legal and operational workflows, designed to eliminate inefficiencies and reduce manual intervention in the management of consumer claims and litigation.
Our proprietary claim management platform, PALM, is highly flexible and adoptable to the specific needs of all our clients and legal partners, and offers an innovative solution to standardize procedures, assigns tasks dynamically, and ensures that every step in the claims or litigation process is traceable, timely, and fully aligned with internal policies and jurisdictional requirements.
From claim intake to final resolution—whether through pre-court settlement or litigation—PALM automates repetitive tasks, triggers actions based on deadlines or status updates, and keeps all stakeholders aligned. This results in consistent, accurate, and efficient case management, regardless of volume.
Key benefits of workflow automation include:
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Significant reduction in administrative workload
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Faster, more accurate processing
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Lower risk of human error
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Full compliance with deadlines and procedures
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Real-time monitoring of claims status.
By digitising and automating the entire claims lifecycle, One Sky Solutions empowers companies and law firms to scale operations, improve outcomes, and reduce both time and cost.
One Sky Solutions relies on a trusted network of leading law firms across 24 European countries and in Israel.
These firms, each specialised in different areas of legal practice, can be engaged immediately in response to client needs.
While their expertise spans the full spectrum of legal services, they are united by a shared standard of excellence and deep sector knowledge in the field of aviation law.
All member firms have access to our innovative claim management platform PALM, enabling them to manage client claims efficiently through advanced legal technology.
Our PEC Automation service is designed to streamline the management of certified emails (PEC) containing legally significant communications. The automated system ensures timely and efficient handling of claims submitted through this channel.
By automating this process, we help clients reduce operational burden, improve accuracy, and maintain full compliance with legal and procedural requirements.
