“Your partner in managing consumer claims to achieve efficient outcomes”.
It's clear and simple and covers the broader picture of aviation and non-aviation claims.

About us

One Sky Solutions (OSS) provides a comprehensive consumer complaints management service which increases efficiency, lowers costs for our clients, and improves customer loyalty. We handle both pre-court claims (where no legal claims have been filed) and court claims (where a passenger or claims management company (CMC) has already filed a legal action against the company). Our proprietary claims management software, the OSS Platform, powered by Palm, enables our clients to send all their consumer claims through a client-specific portal and these claims are then managed through our Call Center (for pre-court claims) or our network of specialist national law firms (OSS Member Firms) for litigation and court settlements.

Our Benefits

  

Increased efficiency, lower costs for the company and improved customer loyalty
Increased efficiency, lower costs for the company and improved customer loyalty
We handle the pre-court claims (where there is no legal claim filed) throughour European call centre and court claims (where a consumer or a CMC has already filed a legal action against the company) with our network of specialized Law Firms covering the major Europe jurisdictions.
Agile Collaboration Through a Single Point of Contact
Agile Collaboration Through a Single Point of Contact
The OSS Platform is the single point of contact for managing all consumer claims. These claims are then handled by the OSS Call Center and/or our Member Law Firms. This simplifies the process of managing claims enabling the client to track and monitor the work and consolidate billing and payments.
The Power of Data
The Power of Data
Having all of the Client's data relating to consumer claims on one system allows them to identify trends in the nature of claims and use this information to avoid similar claims in the future.

Our Services

Our OSS Platform, powered by Palm, was founded with the mission to increase efficiency, reduce costs and promote agile collaboration between our clients, our call center for pre court cases, and our Member Law Firms for legal cases. This improves transparency and reduces the stress of dealing with consumer claims.

Single Interface
Customer Service
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Legal

Why choose us?

SINGLE POINT OF CONTACT
SINGLE POINT OF CONTACT
Company sends all claims to one entity and work is coordinated by OSS
FULL CYCLE ACCOUNTABILITY
FULL CYCLE ACCOUNTABILITY
OSS Platform tracks and monitors each claim until resolved
One Sky Solutions
Contact us
SIMPLE AND TRANSPARENT
SIMPLE AND TRANSPARENT
Using a software platform to link company to law firms in all major jurisdictions
CUSTOMER INTERFACE
CUSTOMER INTERFACE
Availability of a ‘White Label’ call centre for direct customer contact

Fields of use