One Sky Solutions (OSS) provides a comprehensive consumer complaints management service, which increases efficiency, reduces costs for our clients, and improves customer loyalty. We manage the entire claims handling process for our clients through our proprietary claims management software, the OSS Platform. We help our clients to review their internal structures and workflows to maximise efficiency and reduce costs. The OSS Platform enables our clients to send all of their consumer claims to one point of contact, and these claims are then managed through our multilingual Call Centre (for pre-court claims), or our network of specialist of law firms covering Europe (OSS Member Firms) for litigation and court settlements. Having all consumer claims on one platform increases transparency and improves oversight. It also assists our clients in identifying the reasons for claims and helps reduce future claims volumes.
The biggest challenge facing companies dealing with consumer claims in Europe is that, although it is a single market for goods and services, consumer regulations and practices are widely diverse. The OSS Platform, which is an intelligent case management system, allows companies to send all their complaints/claims to one source where they are efficiently managed. The system also allows for real time reporting on incidents and tracks and monitors outcomes and costs.
The OSS Call Center is a modern, efficient, multilingual facility that is linked to the same platform as our Member Law Firms and clients. This makes collaborating in the claims management process much easier from start to finish. Every piece of evidence and communication is stored in one place for ease of reference. Our Call Centre staff are trained to achieve the most efficient outcome for each claim, thus saving the client money and improving customer loyalty.
OSS has partnered with specialist law firms from all of the major EU Member States. These firms understand that clients often find legal proceedings to be expensive and difficult to manage across multiple jurisdictions in Europe. Supported by a high degree of automation, which simplifies the claims management process, OSS provides our clients with a single point of contact for managing high volumes of consumer claims.