One Sky Solutions (OSS) provides a comprehensive consumer complaints management service which increases efficiency, lowers costs for our clients, and improves customer loyalty. We handle both pre-court claims (where no legal claims have been filed) and court claims (where a passenger or claims management company (CMC) has already filed a legal action against the company). Our proprietary claims management software, the OSS Platform, powered by Palm, enables our clients to send all their consumer claims through a client-specific portal and these claims are then managed through our Call Center (for pre-court claims) or our network of specialist national law firms (OSS Member Firms) for litigation and court settlements.
The biggest challenge facing companies dealing with consumer claims in Europe is that although it is a single market for goods and services, there are widely diverging consumer regulations and practices. The OSS Platform, which is an intelligent case management system, allows companies to send all their complaints/claims to one source and they are efficiently managed. The system also allows for real time reporting on incidents and tracks and monitors outcomes and costs.
The OSS Call Center is a modern, efficient, multilingual facility that is linked to the same platform as our Member Law Firms and our clients, which facilitates seamless collaboration from start to finish of the claims management process. Every piece of evidence and communication is stored in one place for ease of reference. Our Call Center staff are trained to achieve the most efficient outcome for each claim, thus saving the client money and improving customer loyalty.
OSS has partnered with specialist law firms from all of the major EU Member States. These firms understand that clients often find legal proceedings to be expensive and difficult to manage across multiple jurisdictions in Europe. Supported by a high degree of automation, which simplifies the claims management process, OSS provides our clients with a single point of contact for managing high volumes of consumer claims.